Why didn’t my trash, recycling, or yard waste get picked up? My neighbor’s was.

Although operator oversights may occasionally occur, following are the most common reasons: 

• It was not placed out on time.

• It is blocked by a vehicle or other obstruction.

• The container is overweight or there is an excessive amount of debris. 

• There are items in the recycling container that are not recyclable. Common examples include Styrofoam, pizza boxes, and grocery bags. 

• Recyclables have been set out in plastic bags (plastic bags damage the equipment at the recycling facility).

Show All Answers

1. What are my collection days?
2. I need a trash can and/or recycling can. The one I have is damaged or I don’t have one at all. How can I get a new one?
3. How can I dispose of a large item (furniture, mattresses, box springs, grills, carpeting, etc.)?
4. How can I dispose of an electrical appliance (TVs, computers, dishwashers, microwaves, washing machines, dryers, refrigerators, etc.)?
5. Does the City collect hazardous waste (paint, batteries, cooking oil, motor oil, antifreeze, household cleaning products, pool chemicals, pesticides, herbicides, etc.)?
6. How can I dispose of tires?
7. How can I dispose of a gas tank?
8. Does the City pick up mirrors?
9. Why didn’t my trash, recycling, or yard waste get picked up? My neighbor’s was.
10. Why do my collection times vary?
11. My plastic item has the recycling symbol on it. Does that mean it’s recyclable?
12. How can I dispose of my Christmas tree?
13. Can I burn my garbage?