Utility Billing

New Utility Billing Website - Updated 12/28/21

We are very pleased to announce that the City of Winter Garden's new Utility Payment website is LIVE!

The new Utility Payment website address is: https://UBpay.WGFL.gov

You may also get to the new Utility Payment website by visiting our City webpage https://www.cwgdn.com and clicking on the water drop "Pay Utility" icon at the bottom of the page.

Keep reading below for additional information.

A picture of our Utility Billing website page, with login on the left and guest payments on right Opens in new windowCredit card customers:  If you are currently enrolled in re-occurring payments from your credit card or have scheduled payments set up, you will be required to re-enroll using the new site. We are NOT migrating any of your login or wallet information, so you will need to create a new profile and set up your credit card information on the new site. The new website will accept Visa, Mastercard, and Discover.  See below for the how-to guide.

ACH customers:  If you pay automatically using your checking account, you will NOT need to do anything for payments to continue.  However, we encourage you to create an account so that you can review consumption amounts, payment history, or download previous bills.  If you would like to switch to credit card payments, please call 407.656.4100, M-F 7:30am - 5:30pm to have ACH payments turned off, THEN use the new website to pay via credit card and set up auto-pay.  See below for the how-to guide.

In-person payments / pay-by-phone:  You can continue to make in-person payments M-F 7:30am - 5:30pm or via the mail box at City Hall.  Paying by phone is available 24/7. Please call 407.656.5437 and have your account number ready.  Again, we encourage you to create an account so that you can review consumption amounts, payment history, or download previous bills.

How-to Guide:  We have created a "how-to" guide for setting up a new profile, making a payment, and signing up for auto-pay on the the new site.  Some images may change when we go-live, however, the general feel will be very similar.  Click here for the "how-to" guide.

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Should you be unable to access the payment websites, paying by phone is available 24/7. Please call 407.656.5437 and have your account number ready.

PLEASE NOTE:  The Utility Payment website address has changed to https://UBpay.WGFL.gov!  Please update any bookmarks you may have.  As a reminder, you can visit our Utility Payment website by clicking the water drop "Pay Utility" icon at the bottom of our main webpage: https://www.cwgdn.com.


Important Messages

Beginning October 1, 2021 all Storm Water utilities will increase.  Residential will increase from $8.00 to $8.25. Commercial accounts will also be increased. Please call Customer Service with any questions or concerns. 407.656.4100.

The City of Winter Garden wants you to know that we take your privacy and the security of your account very seriously.  City representatives will never ask for your credit card or bank information over the telephone.  If you receive a phone call seeking immediate payment on your utility account, please hang up and call us back at 407-656-4100 to verify your account.


Meter Changeout Program  

The City of Winter Garden has again partnered with Utility Solutions of America continuing our METER CHANGEOUT program. The company will begin changing meters beginning 10/5/2020.  A Utility Solutions of America contractor will knock on your door before changing your meter.

Overview

The City of Winter Garden Utility Billing Department is committed to providing the best and most personalized service experience possible to each customer. The department processes account billing for over 17,000 service connections (households and businesses) each month based on the delivery and recapture of potable water, reclaimed water for irrigation, storm water, sewer and garbage pick-up services.  Pay Utility Bill

Functions

  • Customer Service Engagement 
  • Meter Service Requests, Installations and Inspections
  • Meter Reading 
  • Meter Maintenance and Repair
  • Account Management - service activation and cancellation
  • Account Billing and Payment Processing

Customer Service (Mon to Fri  8:00 AM - 5:00 PM):  407-656-4100

  1. What is the address for payments or new service accounts?
  2. What are the City of Winter Garden Utility Billing Rates?
  3. What are the hours of operation for Utility Billing?
  4. How can I pay my monthly Utility Bill?
  5. Is there a flat rate fee for having an account set up in my name?
  6. How much is the late fee if not paid by the original due date?
  7. When is the service cut-off date for non-payment?
  8. Is there a service fee for being on the delinquency cut-off list?
  9. When will my services be restored if they’ve been turned off for non -payment?
  10. How to obtain a temporary construction hydrant meter?
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